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Refund Policy for Snoopy Smoke:

Thank you for choosing Snoopy Smoke for your vaping needs. We strive to provide high-quality products and exceptional customer service. Please take a moment to review our refund policy.

No Refund Policy: At Snoopy Smoke, we do not offer refunds on our products. However, we understand that sometimes issues may arise, and we are committed to ensuring your satisfaction.

Replacement of Defective Pieces: If you receive a product with defects or malfunctions, we will gladly replace the defective pieces within 30 days of the original purchase date. To initiate the replacement process, please follow these steps:

  1. Contact Customer Support:
    • Email us at info@snoopysmoke.us within 30 days of receiving your order.
    • Provide your order number, a clear description of the issue, and photographic evidence if possible.
  2. Evaluation and Approval:
    • Our customer support team will review your request and determine if the product qualifies for replacement.
    • Once approved, we will provide you with instructions on how to return the defective pieces.
  3. Return of Defective Pieces:
    • Ship the defective pieces to the address provided by our customer support team.
    • Make sure to include the original packaging and any accessories that came with the product.
  4. Replacement Process:
    • Upon receiving the returned items, we will promptly dispatch replacement pieces to the address associated with the original order.

Note:

  • The customer is responsible for the shipping costs associated with returning the defective pieces.
  • Replacement pieces are subject to availability. If a particular item is out of stock, we will work with you to find a suitable replacement or offer a store credit.

Contact Information: If you have any questions or concerns regarding our refund policy, please feel free to contact us at info@snoopysmoke.us. Our customer support team is here to assist you.

Thank you for choosing Snoopy Smoke. We appreciate your understanding and cooperation.